Find answers to Frequently Asked Questions

As you bring the beauty of Tuscany into your home with Robbie Shackelford artworks and products, you may have some questions about purchasing, items, or our processes. Here are some of our more frequently asked questions.

Have a different question not answered here? You can reach out to us via the contact page.

Reproductions, Products and Posters

  • Giclee is a professional photographic and printing process for creating high quality reproductions of artworks at archival quality. A select number of original paintings by Robbie Shackelford have been carefully reproduced using this method and will soon be available for purchase via the shop.

    The method uses a Epson K3 Ultrachrome HD wide gamut archival quality inks on 100% cotton textured fine art paper. The canvas prints include application of a UV-light protective and scratch resistant coating.

  • Art products - including clothing, stationary, A4 paper prints, and homewares - are made to order and shipped to your address.

    The majority of products are made in the United States of America and Europe, with our supplier selecting the closest warehouse to your destination. Occasionally, different locations are used, for example some orders being sent to Australia may be printed and sent from Australia.

  • The paper posters are an affordable way to bring a piece of Italy into your home as they are a standard A4 size, 21 x 30 cm (approx. 8.26 x 11.8 inches).

    Printed on matte-finish paper sourced from Japan with a thickness of 0.26mm. Shop the A4 Paper Poster here.

Original Artworks and Commission Paintings

  • Contact Robbie Shackelford via the Contact Page or via DM on instagram to discuss ordering a commission painting.

    For example, you may choose to have your own version painted for you of the villa entrance, or a special work from a photo that is in the style of Robbie Shackelford's commission works.

    Once the details are determined, the team will arrange for payment and propose a suggested timeline for completion.

  • Commission Paintings are primarily priced according to canvas size. Prices may increase for the inclusion of special details, number of changes from the original and other factors that will be determined and priced before work begins.

    As a reference: 2.54cm = 1 in and 6.452cm squared = 1 inch squared

    For example, a small canvas in Italy is usually sized 90 x 40 cm (or 35.4 in x 15.7 in)

    As at 1 September 2024,

  • Yes. Robbie Shackelford has original artworks available for purchase, please enquire via our contact page for current availability.

    You might also like to explore the gallery page archiving past works to get a feel for his range of styles, techniques and media.

    To stay across the latest news, including invitations to upcoming art shows and opportunities to meet the artist, Subscribe to the Robbie Shackelford art mailing list.

Web Shop Art Products

  • Hoodie Width

    Measure yourself around the fullest part of your chest. Keep the measuring tape horizontal.

    SIZE INCHES or CENTIMETERS

    S 34-37 in or 86.4-94 cm

    M 38-41 in or 96.5-104 cm

    L 42-45 in or 106.7-114.3 cm

    XL 46-49 in or 116.8-124.5 cm

    XXL 50-53 in or 127-134.6 cm

    Note: Product measurements may vary by up to 2" (5 cm).

    The fit is regular and the design and sizing is unisex

  • T-shirt Width

    Measure yourself around the fullest part of your chest. Keep the measuring tape horizontal.

    SIZE INCHES or CENTIMETERS

    S 34-37 in or 86.4-94 cm

    M 38-41 in or 96.5-104 cm

    L 42-45 in or 106.7-114.3 cm

    XL 46-49 in or 116.8-124.5 cm

    2XL 50-53 in or 127-134.6 cm

    3XL 54-57 in or 137.2-144.8 cm

    4XL 58-61 in or 147.3-155cm

    Note: Product measurements may vary by up to 2" (5 cm).

    The fit is regular and the design and sizing is unisex

Orders and Shipping

  • For product orders from our online shop: We currently ship orders to the following countries and regions: United States of America, Canada, European Union, Australia and the United Kingdom.

    For Giclée Fine Art Reproductions: We ship these items from our studio in Italy to the United States of America. If you are outside the USA, contact us via the contact page and we can assess this possibility on a case by case basis.

    For Commission Paintings: We currently ship to the United States of America and the European Union.

    For original artworks, shipping is arranged on a case by case basis.

    If you are outside any of these regions and would like to make a request, please contact us and we will assess if shipment is possible at this time.

  • Shipping costs are variable depending on the type of product ordered and the location of the delivery.

    For products orders from our online store, shipping cost may increase with additional products. This automatically calculated for you before check out.

    Please note: due to some products being heavier and larger, shipping cost does vary.

    For Giclée items, seperate shipping costs apply as outlined in the FAQ “What is the pricing for shipping Giclée - Fine Art Reproductions?”

    Commission projects and Original artworks are priced specifically for each order. This will be communicated to you ahead of time.

  • Giclée Fine Art Reproductions are sent from our studio in Italy. The following shipping costs apply.

    Shipping Option 1 - Giclee International Priority (USPS-PosteItaliane) costs $17.92 for the first item, and then only an additional $2.00 for each additional Giclée item.

    Shipping Option 1 - Giclee International Registered (USPS-PosteItaliane) costs $27.92 for the first item, and then only an additional $2.00 for each additional Giclée item.

  • his product is shipped from Italy. In most cases we use the Italian postal service (Poste Italiane) and the United States postal service (USPS).

    We endeavour to pack and send all Giclée products within 48 hours of ordering. Note, in peak times this may take longer. You will be notified by email once your order has been fulfilled.

    Estimated shipping time applies after an order has been fulfilled.

    Shipping Option 1 - Giclee International Priority (USPS-PosteItaliane)

    Standard International postage and handling from Italy to the United States of America. Generally takes 5-10 business days from time of order fulfilment but may take longer especially during peak periods.

    This option does not include tracking.

    Shipping Option 2 - Giclee International Registered (USPS-PostItaliane)

    Registered International postage and handling from Italy to the United States of America.

    Generally takes 5-10 business days from the time of order fulfilment but may take longer especially during peak periods.

    This option does include tracking.

  • Products ordered from our online shop - including clothing, stationary, and paper posters - are made to order. This means we can reduce any excess production, and it also means shipping can take a longer time to allow for your products to be made and shipped to you.

    Most orders are produced within 5-7 business days and then sent to be shipped, which will take a variable amount of time depending on your delivery destination.

    For the USA and the EU, shipping is typically 7-10 business days, but may take longer. For some regions, such as Australia, shipping may take up to 4-6 weeks.

    Please note, that during peak periods such as the December holiday period, there may be delays to production and shipping by our suppliers.

  • We sell a variety of art products, Fine Art Reproductions, Commissions and Original oil paintings. These categories originate from different locations and/or have diverse shipping and handling requirements.

    For this reason, we currently have shipping applied to ensure your purchase is handled and shipped in as efficient a way as possible.

    This means, at checkout, you may see multiple types of shipping applied to account for more than one category of product being purchased. For example, a shipping cost for the T-shirt and greeting card and a shipping cost for a Giclee Fine Art Reproduction. 

    This allows us the cover the shipping for all you products and make sure they get to you as directly and smoothly as possible.

  • For products ordered from our online store: Your order may be automatically split into two different order numbers and/or arrive in more than one package due to order fulfilment processes.

    As noted in the shop, the products are made to order and then shipped directly to you from our supplier. This can mean they arrive at different times, in different packages, or may be assigned different order numbers.

    You will receive an email for each order number and be provided with email updates about shipping and fulfilment.

  • Products from our online shop are made to order from several suppliers, primarily based in the USA and EU. The location where your product is produced may differ depending on which location is closer to you; this is automatically selected by our supplier. For example, there is manufacturing in the USA, Europe, and Australia, among other locations.

    Please contact us via the contact form on our website with your order number if you would like more information about a specific order you have placed.

    For Giclee Fine Art Reproductions: These will be shipped from Tuscany, Italy.

  • We cannot guarantee delivery for any particular date.

    Several different couriers and postal services handle the shipping of our products and artworks across the globe. During peak periods, shipping can take longer than the usual estimated time frame.

    For this reason, there can be shipping delays during the Holidays, peak periods and at the busy Christmas season, that are out of our hands.

    This means, we cannot guarantee that an order will arrive by a particular date and encourage any orders to be place well in advance to avoid potential disappointment.

Payments

  • Web shop For products purchased via the online shop including art products and Giclée Fine Art Reproductions, we accept payment via credit card, Apple Pay and PayPal.

    Commission Paintings we accept the above forms of payment (via an invoice sent to your email) and, additionally, it is possible to pay by bank transfer.

    Please contact us if you are having any trouble making payment at checkout or via our website for your invoice.